1) Open your web browser and log into your Insights account:
You will be presented with your timeline as can be seen below:
2) Click on the Products / Customers heading to view the desired information:
This is an example of the Products Page:
To download your complete products database, please click on the arrow pointing downwards (this is the download button) as can be seen below:
The Complete Products database will be exported in .xlsx format.
This is and example of the Customers Page:
3) On the Customers Page, if you look to the right of the page, you will notice various filters that can be applied to filter the information viewed. To download your complete Customer Database, click on the "Customer Active State" and select "All".
Now click on the arrow pointing down, this is the Download button, the list will be exported in .xlsx format.